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Please Note: Occasionally, links posted on this page are broken due to changes on the third party websites listed below. To help us keep this page current please report any broken links to the webmaster so that they can be restored. Your assistance is appreciated.

This web page was last updated: October 2012.

Most Frequently Requested Resources:

Where Else to Go for Help


Problems and Sources of Help

Type of Problem

Type of Help

Resource & Contact Info

Indigenous Peoples Issues – Estate Administration Provides assistance in the administration of the estates of deceased Registered Indians who died and ordinarily lived on a reserve. Indigenous and Northern Affairs Canada – Estates Program
1-800-567-9604
Indigenous Peoples Issues – Indian Residential Schools claims assists with out-of-court settlement of compensation claims made by former students of Indian residential schools (after Aug. 20). Indian Residential Schools Resolution Canada
1-800-816-7293

Claim forms are available on this site after August 20, 2007.
handles Indian Residential Schools applications.
University of Ottawa Community Legal Clinic
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600
Indigenous Peoples Issues – Criminal, tenant, consumer rights, Criminal Injuries Compensation Aboriginal lawyer and articling student available to assist with these issues
University of Ottawa Community Legal Clinic
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600
Indigenous Peoples Issues – Women’s Issues  

Inuit Community Centre, Tungasvvingat Inuit
Phone:  613 563 3546

Inuit Family Resource Centre
Phone : 613-749-4500

Ottawa Inuit Children's Centre (OICC)
Phone:  613 747 2225

Mamisarvik Healing Centre
Phone:  613 563 3546 ext. 201

Minwaashin Lodge Aboriginal Women’s Support Centre
Phone:  613 741 5590

Odawa Native Friendship Centre
Phone:  613 722 3811

Wabano Health Centre
Phone:  613 748 5999

University of Ottawa Community Legal Clinic
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600
Access to Information – Privacy (Federal)

Access to government documents and files.

Complaints regarding inappropriate disclosure of information.

Office of the Privacy Commission of Canada 112 Kent Street
Place de Ville Tower B,
3rd Floor Ottawa, Ontario K1A 1H3
1-800-282-1376
(613) 947-1698
Access to Information – Privacy (Provincial)

Access to government documents and files.

Complaints regarding inappropriate disclosure of information.

Office of the Information and Privacy Commissioner of Ontario 2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8 Canada
1-800-387-0073
Affidavits/Statutory Declarations

Free swearing of affidavits and declarations.

These locations offer free (or low cost) swearing of affidavits in limited circumstances.  Please call first and tell them what kinds of documents you have to ask if they will swear them for you. If it is not an area they can assist with, you will need to go to a Legal Aid Duty Counsel location (See Legal Aid Ontario) or a private bar lawyer (see Law Society Referral Service).

City of Ottawa – Commissioner-of-Oaths’ services are offered through the City’s Client Service Centres for a small fee and include affidavits, and statutory declarations.  Since the services vary, it is strongly recommended that you contact the city in advance of your visit to confirm that your document can be commissioned. 
Phone:  3 1 1

101 Centrepointe Drive
2155 Roger Stevens (North Gower)
8243 Victoria (Metcalfe)
255 Centrum (Orleans)
110 Laurier West (City Hall)
580 Terry Fox Drive (Kanata)
5670 Carp Road (West Carleton

Some area MPP’s will provide this service (usually only on government forms or court forms) for their constituents – you will need to know your provincial riding:

MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine Meilleur)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org

Law Society Referral Service
1-800-268-8326

Legal Aid Ontario
Duty Counsel Program
Contact the Ottawa Legal Aid Area Office for locations and times
(613) 238-7931

CISOC has created a fund to help qualifying applicants receive subsidized (free) translation of school transcripts
Cultural Interpretation Services for Our Communities (CISOC)
1 Irving Avenue
Ottawa, ON   K1Y 1Z2
(613) 237 0502
Bankruptcy see Debt Problems  
Bankrupt Employer (Collecting unpaid wages/vacation pay) The Canadian government will pay individual employees up to $3532.00 (2012 figure) - (covers lost wages and vacation pay owed to workers for up to six months before their employer declared bankruptcy).  Information and applications are available online: Wage Earner Protection Programme
Toll-Free: 1‑866‑683-6516
TTY: 1‑800‑926-9105
Birth Certificates (Ontario) Contact Registrar General for applications & information. Registrar General
1-800-461-2156
Apply online at ServiceOntario Website Service Ontario's Online Birth Certificate application
Contact MPP for assistance if you are having problems getting an Ontario birth certificate
MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine Meilleur)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org
Child Care (Respite) Family Outreach, a Program of the Vanier Community Service Centre, offers respite care to low income, single parent families in the Ottawa area. Volunteer families care for children between 0 and 10 years of age, in their home for a few hours, a day or one weekend per month. For more information or to refer clients.

Family Outreach (a Program of the Vanier Community Service Centre)

Contact: Céline Paquette
613-744-2892 ext 1027
email: cpaquette@cscvanier.com

Children's issues Lawyers represent children in various areas of law including child custody and access disputes, child protection proceedings and civil litigation Office of the Children’s Lawyer
tel: (416) 314-8000
fax: (416) 314-8050
Information, referrals and legal assistance (in select cases)

Justice for Children and Youth (JFCY)
(416) 920-1633 or 1-866-999-5329

Providing advice in the following areas:  Child welfare;  Consent to Treatment; Corrections Law;  Custody & Access (youth seeking access to siblings); Education Law; Immigration Law;  Leaving Home;  Mental Health Law;  Social Assistance;  Support (youth seeking financial support from parents);  Victims of Crime;  Young Offenders
Ontario's child advocate represents children and youth who are seeking or receiving services under the Child and Family Services Act, in:
  • the youth justice system,
  • the children's mental health system,
  • the child welfare system (children's aid societies),
  • provincial and demonstration schools for the deaf and blind
Office of the Provincial Advocate for Children and Youth
401 Bay Street, Suite 2200
Toronto, Ontario M7A 0A6
Phone: (416) 325-5669
Toll-free: 1-800-263-2841
Fax: (416) 325-5681
TTY: (416) 325-2648
Email: advocacy@provincialadvocate.on.ca

They mediate complaints; negotiate with service providers or government officials.

Children who live outside of their family’s care, who feel that they are being abused or treated harshly and their rights violated, may call on the Provincial Advocate to intervene on their behalf.
Civil Matters (excluding Family Law) ProBono Ontario’s Law Help Ontario

Pro Bono Law Ontario (PBLO) is a charity with a mandate to enhance access to justice for low-income Ontarians by providing opportunities for lawyers to provide pro bono services.  One of their projects, known as Law Help Ontario, operates court-based help centres for the clientele described above. I am getting in touch with you now since our Law Help Ontario centre in Ottawa now operates full time at the 161 Elgin Street Courthouse and focuses on civil, non-family matters, and on clients who cannot afford representation but do not qualify for Legal Aid.  

Their Ottawa centre is open Monday to Friday from 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.  It is staffed by two bilingual project coordinators.  Eligible clients are able to receive general legal information, form completion assistance, brief summary advice from volunteer duty counsel and, occasionally, representation in court.
Complaints – Children's Aid Society Each agency is required by law to have a complaints procedure. You can either ask your worker for a copy or call the agency and ask to have a copy mailed to you. The Children’s Aid Society of Ottawa
(613) 747-7800
You can make a complaint to the Review Board if the local CAS refuses to hear your complaint or respond to it or give you reasons for their decision.

Child and Family Services Review Board
1-888-728-8823

A complaint can only be made to the Review Board after it has been reviewed through the Children’s Aid Society’s internal complaint review procedure.

(CFSRB online complaint form.)

The Ministry’s regional offices monitor CAS’s in their region

The Eastern Region office serves Cornwall, Ottawa, Prescott & Russell, Renfrew

Ministry of Community and Social Services
Eastern Region
347 Preston Street 3rd floor
Ottawa, Ontario K1S 3H8
Tel.: (613) 234-1188
Fax: (613) 787-3990
Toll Free: 1-800-267-5111
Complaints – Chiropractors Information/Intake for complaint investigation
College of Chiropractors of Ontario
130 Bloor St. West, Suite 902
Toronto, ON M5S 1N5
Tel. : 1-416-922-6355, ext. 103
toll free: 1-877-577-4772
fax: 416-925-9610
email : cco.info@cco.on.ca
Complaints – Correctional Facilities See “Criminal Code - Prison Advocacy  
Complaints - Dentists Information/Intake for complaint investigation Royal College of Dentists & Surgeons of Ontario (RCDSO) — Information on the Public Complaints Process
(416) 961-6555 or 1-800-565-4591
Complaints - Doctors Information/Intake for complaint investigation College of Physicians & Surgeons of Ontario (CPSO) — Information on the Public Complaints Process
(416) 967-2615 or 1-800-268-7096
Complaints - Hospitals Information/Intake for complaint investigation

Ontario Ministry of Health and Long-Term Care
For the Ministry's instructions, click here.

Contact the hospital directly and ask for the Patient Advocate. If there is none, ask for the President or Chief Executive of the hospital.

Complaints - Judges

Information/Intake for complaint investigation

Ontario Judicial Council  (Provincial court judges)
Information about the public complaints process.
(416) 327-5672 or 1-800-806-5186

Canadian Judicial Council  (Federal court judges)
Outlines process for making a complaint.
tel: (613) 288-1566
fax: (613) 288-1575
email: info@cjc-ccm.gc.ca

Complaints - Lawyers Information/Intake for complaint investigation

Law Society of Upper Canada (LSUC)
(416) 947-3310 or 1-800-268-7568
Outlines process for making a complaint.

Law Society Referral Service
1-800-268-8326

Complaints – Nurses Information/Intake for complaint investigation College of Nurses of Ontario (CNO)
1-800-387-5526
Outlines process for making a public complaint
Complaints – Optometrists Information/Intake for complaint investigation

College of Optometrists of Ontario — Information on making a public complaint .
(416) 962-4071 or 
1-888-825-2554

Complaints – Paralegals Information/Intake for complaint investigation

Law Society of Upper Canada (LSUC) — Outlines process for making a complaint.
(416) 947-3310 or 1-800-268-7568

Rules and By-laws that apply to paralegals came into effect May 1, 2007.  

Law Society Referral Service
1-800-268-8326

Complaints - Police Information/Intake for complaint investigation  
Complaints against police relating to events occurring Prior to October 19, 2009

Ontario Civilian Commission on Police Services (OCCPS) — Information on the public complaints process.
(416) 326-1189 or 1-888-515-5005

Complaints against police relating to events occurring on or after October 19, 2009 –civilian-controlled oversight body for complaints about the police. All complaints relating to police in Ontario must be made to Office of the Independent Police Review Director. Office of the Independent Police Review DirectorComplaints.
online forms or printable versions available

File a complaint online

10th Flr
655 Bay St
Toronto, Ont M7A 2T4
General Inquiry: 416-246-7071
TTY: 877-414-4773
Toll Free: 877-411-4773 - Toll Free
Fax: 416-327-8332
Toll Free Fax: 877-415-4773
Complaints – Psychologists Investigates and addresses complaints against its members. College of Psychologists of OntarioComplaints about members.
1-800-489-8388
Complaints – Social Workers and Social Service Workers Investigates written complaints against members – Complaints process brochure available on website Ontario College of Social Workers and Social Service WorkersComplaints
1-877-828-9380

Consumer Complaints - businesses

(against businesses other than utility companies like Cable, Phone, Hydro, or Gas)
Information/advice for complaint investigation and mediation with businesses or collection agencies (MGCS)

Ministry of Government and Consumer Services (MGCS)
Consumer Protection Branch: 1-800-889-9768

Callers should check out the Consumer Protection Toolbox before calling the Consumer Protection Branch to ensure they have done everything they are required to before lodging a complaint

  • Consumer rights issues
  • Advice for small claims court actions
  • Contract breaches
Advice for small claims court actions
Law Society Referral Service
1-800-268-8326
Consumer Complaints – Cable/Satellite Broadcasting Services Complaints about what you see or hear on TV or radio

Canadian Broadcast Standards Council Complaints
1-866-696-4718

Canadian Radio-Television and Telecommunications Commission
1-877-249-2782
Information on how to file a broadcasting complaint.

Consumer Complaints – Hydro or Gas bills Information/Intake for complaint investigation (OEB) Ontario Energy Board (OEB) - Consumer Information on the complaints process
(416) 314-2455 or 1-877-632-2727
Consumer Complaints – Motor Vehicle Dealerships (new and used) Questions about new/used car dealerships, Motor Vehicle Dealers Compensation Fund or to report a “curbsider” (illegal car sales) Ontario Motor Vehicle Industry Council (OMVIC)
1-800-943-6002
Filing a Complaint with the OMVIC
Consumer Complaints – Real Estate Brokers, Salespeople Enquiries or concerns related to real estate brokerages, brokers and salespersons Real Estate Council of Ontario (RECO)
1-800-245-6910
Information on submitting a complaint, including downloadable forms
Consumer Complaints – Telephone, wireless phones, internet access services Complain to your local telephone/internet company first. If you are not satisfied with the response of your service provider, you can contact the CCTS – Check on their website first to see if your provider is a member

Commissioner for Complaints for Telecommunication Services (CCTS)
1-888-221-1687;
TTY: 1-800-855-0511 (Voice)

TTY users: TTY services are provided via Bell Relay Service. Ask the BRS Operator to contact CCTS toll-free 1-888-221-1687 so that you do not incur long distance charges.

All complaints must be in writing.
Complaint form

If your service provider is not a member of CCTS, then it is still regulated by the CRTC

Canadian Radio-Television and Telecommunications Commission (CRTC)
1-877-249-2782

How to file a Complaint About Your Telephone Service

Consumer Complaints – Travel Agents Call TICO for complaints against travel retailers (agents) or wholesalers Travel Industry Council of Ontario (TICO)
1-888-451-8426
Information on the complaints process.
Contract Law - Small Claims Court Actions Legal advice for small claims court actions

Law Society Referral Service
1-800-268-8326

Law Help Ontario
Ottawa Court House – 161 Elgin Street

Duty Counsel Lawyers assist self represented litigants by:

  • attending your trial or motion,
  • helping you to identify legal issues relating to your case,
  • providing general information on the rules and procedures of Small Claims Court, and answering general legal questions
Advice on forms/procedure (MAG, SCC)
Small Claims Court, Ministry of the Attorney General (SCC)
Ottawa – 161 Elgin Street, 2nd Floor, Ottawa
(613) 239-1560
provincial site provides information on process, addresses, etc.

Ministry of the Attorney General (MAG)
(416) 326-2220 or 1-800-518-7901

The Ministry of the Attorney General provides useful information that you should read before making a claim in small claims court.

See also MAG's overview of Small Claims court processes and procedures. MAG also provides downloadable guides and online forms related to small claims court proceedings.

Criminal Code Representation in some Criminal Code matters for eligible persons. Areas of coverage may vary from time to time. Check the website or contact Legal Aid Ontario by phone for up to date information Legal Aid Ontario,
Certificate Program
73 Albert  Ottawa, ON K1P 5E7
(613) 238-7931
Criminal Code Offences (summary conviction) Deals with most Criminal Code offences where the Crown elects to proceed by way of summary conviction.

Examples: 

  • Theft under $5000.
  • Mischief under $5000
  • Fraud under $5000
  • Assault
  • Uttering threats
  • Personation
University of Ottawa Community Legal Clinic (Criminal Division)
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600
Criminal Code -
Prison Advocacy
Prison advocacy for those currently in a facility

Law Society Referral Service
1-800-268-8326

Correctional Law Project – Queen’s Legal Aid
(613) 546-1171  (advice for federal offenders)

Advocacy for youth in jail at youth centres or in detention Justice for Children and Youth (JFCY)
(416) 920-1633 or 1-866-999-5329
Complaints about federal correctional facilities (OCI) Office of the Correctional Investigator (OCI)
(an Ombudsman for federal offenders)
1-877-885-8848
Complaints about provincial correctional facilities Ontario Ombudsman (complaints about provincial institutions)
1-800-263-1830
Criminal Code – Pardons Where to get applications for a "Record Suspensions and Clemency" formerly a "Pardon" and free help completing the application

National Parole Board- National Office (NPB)
(613) 954-7474 or 1-800-874-2652
Information on Record Suspensions and Clemency.

  • Notice: As a result of Bill C-10, the term "pardon" has been replaced with "record suspension" as of March 13, 2012. Click here for changes to eligibility.

Ontario Works - May cover the cost of the Pardon application, if you meet certain criteria.  Contact your worker directly to find out if you do.

John Howard Society of Ottawa offers individual service and assistance to help people through the pardon process.  Drop in at any time, or call and ask to speak with the crisis worker for more information.

308 Cambridge St. N
Ottawa, ON K1R 7B4
(613) 232-6410
Criminal – Young Offenders Act For youth Legal advice
University of Ottawa Community Legal Clinic
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600

Justice for Children and Youth (JFCY)
(416) 920-1633 or 1-866-999-5329

Law Society Referral Service
1-800-268-8326

The Youth Court Committee meets with first time minor offenders, their parents and victims to mediate an appropriate response to the crime. By participating, the youth does not go through the formal Youth Court System.

Youth Diversion Program (Ottawa)
For more information, contact the Youth Diversion Program Co-ordinator at:
(613) 225-4093

The Youth Justice Committee program is an extrajudicial measures/sanctions program established under the Youth Criminal Justice Act. Low risk offenders are eligible for referral to a Youth Justice Committee at police (pre-charge) or Crown (post-charge) discretion. Ottawa Youth Justice Committee
613-722-9995

Representation in some Young Offenders Act matters for eligible persons. Areas of coverage may vary from time to time. Check the website or contact Legal Aid Ontario by phone for up to date information

Legal Aid Ontario,
Certificate Program
73 Albert  Ottawa, ON K1P 5E7
(613) 238-7931
Criminal Injuries Compensation  

Ministry of the Attorney General, Ontario Victim Services Secretariat

Criminal Injuries Compensation Board 439 University Avenue, 4th Floor
Toronto, Ontario
M5G 1Y8
Toll-Free: 1-800-372-7463
Fax: 416-326-2883
email: info.cicb@ontario.ca

Resources concerning Policies and procedures

University of Ottawa Community Legal Clinic
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600
Crisis Lines Assault Victims

Assaulted Women’s Helpline
1 866 863 0511
TTY 1 866 863 7868

Femmes a l’ecoute
1 877 679 2229
TTY 1 866 783 7007

Sexual Assault Victims CALACS francophone d'Ottawa
613 789 9117

Ottawa Rape Crisis Centre
613 562 2333

Sexual Assault and Partner Abuse Care Program – (Adults)
Ottawa Hospital, Civic Campus –
24 hours;
613 738 3762;
TTY 613 738 8544.

Children – CHEO (Sexual Assault)
613 737 2328;
TTY 613 737 2332.

Sexual Assault Support Centre of Ottawa (SASC)
613 234 2266

Distress Centres

Distress Centre of Ottawa
613 238 3311

Drug & Alcohol Treatment info-line
1 800 565 8603

Kids Help Phone
1 800 668 6868

Ontario Problem Gambling Helpline
1 888 230 3505

Mental Health (Youth)
Youth Services Bureau
Youth Mental Health Walk-in Clinic
2301 Carling Avenue, 2nd flr.
613 562 3004

Free for youth ages 12 to 20 and parents
Every Thursday, Noon to 8 p.m. (last appt. at 6 p.m.)

YSB provides more information on its Youth Mental Services.

Child, Youth & Family

Crisis Line for Eastern Ontario
613 260 2360
1 877 377 7775

This service is for individuals 18 years of age or younger living eastern Ontario.

Mental Health Crisis Line
Ottawa 613 722 6914
Outside Ottawa 1 866 996 0991

Child Abuse (Ottawa)
613 747 7800

Children – CHEO (Sexual Assault)
613 737 2328;
TTY 613 737 2332.

Debt Problems What do to about bills and debt
K3C Credit Counselling
209 - 1300 Carling Av, Ottawa, K1Z 7L2  and
311 McArthur Avenue
Ottawa, ON K1L 8M3
613-728-2041

Entraide Budgetaire offers services to the low-income population in Ottawa, most of which are available in both official languages.
300 Olmstead St. 2nd floor
Ottawa, Ontario K1L 7K1
(613)746-0400

Your Legal Rights (Ontario) information on collection agencies and credit records.

Dealing with Collection Agencies, collection rules and making a complaint Ministry of Government Services, Consumer Protection Branch
1-800-889-9768
Provide a variety of brochures on Consumer Rights issues.
Advice on how to check your credit rating and fix problems found Financial Consumer Agency of Canada- Publication: Understanding your Credit Report and Credit Score
Credit bureaus – they will provide a copy of your credit report by mail, free of charge.  (Or view it online for a fee.)

TransUnion
1-866-525-0262

Equifax
1-800-465-7166

Bankruptcy information

(Investigates complaints with respect to the insolvency process)

Industry Canada, Office of the Superintendent of Bankruptcy
Resources for Debtors
Place Bell Building
160 Elgin Street, 11th Floor, Suite B-100
Ottawa, Ontario K2P 2P7
Tel.: 1-877-376-9902 (toll free)
Fax: 613-996-0949
Dental care for low income children Ottawa Public Health Clinics -

Access to dental care - delivered through Healthy Smiles Ontario

West End
400-1580 Merivale Road
613 580 9631

Central/Vanier
40 Cobourg St.
(Le Patro)
613 580 9633

South/East
2525 St. Laurent (near Conroy Road)
613 580 9632
Disability related Issues ARCH provides free, confidential, basic legal information as it relates to disability including:
  • discrimination
  • human rights
  • mental capacity
  • education
  • estate planning
  • tax
  • mental health
  • employment
  • disability supports
  • abuse
  • transportation
  • immigration
  • attendant services
  • home care
  • disability-specific funding

ARCH Disability Law Centre
Toll-free 1-866-482-2724
TTY: Toll-free 1-866-482-2728

ARCH can refer you to lawyers in private practices, where possible, for assistance with:  personal injuries, family law, medical malpractice, criminal law, powers of attorney, wills

REACH mobilizes a network of more than 180 lawyers in the Ottawa region to help people with disabilities deal with problems related to issues such as wills, pensions and consumer services and products.

Reach refers clients to appropriate community support services.

REACH Canada
400 Coventry Road
Ottawa, ON   K1K 2C7
Phone:  613 236 6636
TTY:  613 236 9478
Toll Free:  1 800 465 8898
Email:  reach@reach.ca

Disability Works (Appletree) offers free work clothing to persons with disabilities as well as operating a thrift shop with clothing and household articles available to the general public.

Disability Works / Appletree
Phone:  613 238 1209

Domestic Violence (Women) If you are in danger from violence and abuse and need emergency shelter or crisis support, the following Ottawa-based crisis lines are available 24 hours a day.

Chrysalis House: 613-591-5901

Interval House: 613-234-5181

La Présence: 613-241-8297

Maison D'Amitié: 613-747-0020

Nelson House: 613-225-3129

Women's Crisis Line: 613-745-4818

Distress Centre: 613-238-3311

Drug Benefits Application kits are available at your local pharmacy or by calling the Ministry of Health and Long Term Care INFOline at 1-800-268-1154 (TTY 1-800-387-5559

Ontario Drug Benefit
1-866-532-3161
TTY 1-800-387-5559.

Contact information - Current Beneficiaries of the Trillium Drug Program:
Toll-free: 1-800-575-5386 or
E-mail : trillium@resolve.co

For problems with Trillium, contact your MPP
MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org

Education Law

See also - Affidavits

 

Advice on:
  • Suspensions
  • Expulsions

Law Society Referral Service
1-800-268-8326

Justice for Children and Youth (JFCY)
(416) 920-1633 or 1-866-999-5329

  • Students having trouble accessing Special Education Services
  • Suspensions/Expulsions
  • Denial of right to attend school
  • Students feeling unsafe  at school
LawHelpOntario.org
A project offered by Pro Bono Law Ontario (PBLO)
Education Law Program
1-855-255-PBLO (7256) x 2003

Employment Standards Duty Counsel (brief service only) assistance in matters such as wrongful dismissal
Law Help Ontario
Ottawa Court House – 161 Elgin Street

Employment Standards Board,
Ministry of Labour (Ontario)
Toll-free: 1-800-531-5551
TTY: 1-866-567-8893

Environmental Law Information, referrals and legal assistance in select cases

Canadian Environmental Law Association (CELA)
(416) 960-2284

Ecojustice Environmental Law Clinic
University of Ottawa, Faculty of Law
107 – 35 Copernicus Street
Ottawa, ON   K1N 6N5
613-562-5800, ext. 3382
Fax:  613-562-5319
e-mail:  Ottawa@ecojustice.ca

Estates – administration

Also see Wills for making or contesting a will

Administering an estate after someone dies if they have a will

What to do if the deceased did not have a will

Law Society Referral Service
1-800-268-8326

Ministry of the Attorney General — (see their Frequently Asked Question's on Estates)

Office of the Public Guardian and Trustee
(for persons without a will or when heirs are minors)

1-800-366-0335

See Ministry of the Attorney General information on estate administration for persons without wills

Family Law - Separation, Divorce Pamphlets and other printed information on:
  • Child support
  • Custody & access
  • Family law resources in Ontario
  • Getting divorced
  • Common-law
  • relationships

Ministry of Attorney General
MAG's Family Law web page provides information (online publications) and links to court rules, procedures, forms, etc. See Also:
A Guide to Procedures in Family Court

Your Legal Rights (Ontario) Family Law resource/information topic.

CLEO Pamphlets - on family law (available online)

Family Law Education for Women
(FLEW)Information for women (multilingual/multicultural)

 
  • Information and referrals
  • Mediation
Family Law Information Centre (FLIC), Ottawa
Ottawa Court House
161 Elgin Street, Ottawa, ON
(613) 239-1274

Law Society Referral Service
1-800-268-8326

Ministry of the Attorney General (Ontario) website with info and referral sources – phone service for legal information available in over 170 different languages. Justice Ontario
1-866-252-0104
Ontario Government site with Family Court forms Ministry of the Attorney General's Forms Assistant
Representation in some family law matters for eligible persons. Areas of coverage may vary from time to time. Check the website or contact Legal Aid Ontario by phone for up to date information Legal Aid Ontario,
Certificate Program
73 Albert  Ottawa, ON K1P 5E7
(613) 238-7931
Family Responsibility Office (FRO) Information about the program Family Responsibility Office
24 hour automated information line:  1-800-267-7263
Customer Service Unit:  1-888-815-2757
Enforcement Call Centre:  1-800-267-4330
Problems with or complaints about the FRO program
MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine Meilleur)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org

Ontario Ombudsman
1-800-263-1830

Federal Services, Laws, Programs and agencies Information and referrals

Canada Benefits
1-800-277-9914
(Click “Benefits Finder” to see what government benefits you may be eligible for)

Federal Legislation online
(Online access to all Federal statutes and regulations - excluding the Criminal Code)

Non-legal assistance with the following:
  • Canada Pension Plan (CPP)
  • Employment Insurance (EI)
  • Old Age Security (OAS)
  • Guaranteed Income Supplement (GIS)
  • National Child Benefit
  • Passport applications
MP, Carleton-Mississippi Mills (Hon. Gordon O'Connor)
240 Michael Cowpland Drive
Kanata, Ontario K2M 1P6
613-992-1119 (Parliamentary Office)
613-592-3469 (Constituency Office)
gordon.oconnor@parl.gc.ca

MP, Nepean-Carleton (Pierre Poilievre)
250-B Greenbank Road, 2nd Level
Nepean, Ontario
K2H 8X4
613-992-2772 (Parliamentary Office)
613-990-4300 (Constituency Office)
pierre.poilievre@parl.gc.ca

MP, Ottawa Centre (Paul Dewar)
1306 Wellington Street, Suite 304
Ottawa, Ontario
K1Y 3B2
613-996-5322 (Parliamentary Office)
613-946-8682 (Constituency Office)
paul.dewar@parl.gc.ca

MP, Ottawa South (David McGuinty)
1883, rue Bank
Ottawa, Ontario K1V 7Z9
(613) 990-8640 (Parliamentary Office)
(613) 990-2592 (Constituency Office)
david.mcguinty@parl.gc.ca

MP, Ottawa West - Nepean (Hon. John Baird)
418-2249 Carling Avenue
Ottawa, Ontario
K2B 7E9
613-996-0984 (Parliamentary Office)
613-990-7720 (Constituency Office)
john.baird@parl.gc.ca

MP, Ottawa-Orleans (Royal Galipeau)
255 Centrum Blvd.
Orléans, Ontario
K1E 3W3
613-995-1800 (Parliamentary Office)
613-834-1800 (Constituency Office)
royal.galipeau@parl.gc.ca

MP, Ottawa-Vanier (Hon. Mauril Bélanger)
168 Charlotte St., Suite 504
Ottawa, Ontario
K1N 8K6
613-992-4766 (Parliamentary Office)
613-947-7961 (Constituency Office)
mauril.belanger@parl.gc.ca
Food Food Banks, Food Programmes and Food Services are listed at

Social Planning Council of Ottawa has been working with a wide range of community members and organizations to develop concrete strategies to get more healthy, affordable food on the tables of low and moderate income families in Ottawa by coordinating Access to Food Programs. In doing so they have sponsored the Just Food Program.

City of Ottawa listing of Nutrition and Food Services in Ottawa.

Foreclosure When a mortgagee defaults on their mortgage and home is taken over by the lender

Law Society Referral Service
1-800-268-8326

Mortgages Act

Your Legal Rights (Ontario) – Online resource, Avoiding Foreclosure (Produced by the Consolidated Credit Counseling Services of Canada).

Government Services
(Ontario)

Answers questions about government services, access to online services

Free government publications, such as power of attorney kits, application forms, etc

Service Ontario Centre (Ottawa)
(613) 238-3630
1 800 268-8758 (Toll free in 613 area)
TTY (613)566-2235 Toll free in Ontario
1 800 628-7095

(Click on "visit a centre" on right side of page)

Non legal assistance with:

  • Ontario Works (OW)
  • Ontario Disability Support Program (ODSP)
  • Trillium Drug Benefits Program
  • Health Cards (OHIP)
  • Family Responsibility Office (FRO)
  • Ontario Student Assistance Program (OSAP)
  • Birth, Death and Marriage Certificates
MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine Meilleur)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org
Health Cards Health Card registration services
Service Ontario Centre
Ottawa City Hall,
110 Laurier Avenue W.,
Main Floor Ottawa K1P 1J1
8:30-5:00 (Mon-Fri)
613 238 3630

Ontario Health Insurance Plan Office (Ottawa)
Fuller Building
75 Albert Street K1P 5Y9
(corner of Albert Street and Elgin Street) 8:30 a.m. - 5:00 p.m. (Mon, Tues, Thur, Fri)
8:30 a.m. - 6:00 p.m. (Wed)

OHIP Online Forms and Documentation

Health Card Information

Ontario Health Insurance Plan – Ministry of Health
1-888-Ministry INFOLine 1-866-532-3161 (Toll-free in Ontario only)
TTY 1-800-387-5559

Health Care – Long Term Care Homes

See Also:  Seniors Issues

Complaints about Long Term Care Homes (Nursing Homes).

The Long Term Care Action Line can also be used for complaints about Community Care Access Centres

Ministry of Health and Long Term Care
Home, Community and Residential Care Services for Seniors

Long Term Care Action Line (Frequently Asked Questions on Long Term Care Homes — Multi-lingual).
(Long Term Care Action Line)
1-866-876-7658
TTY:  1-800-387-5559

Advocacy Centre for the Elderly (ACE)
(416) 598-2656
ACE provides an introduction to Long Term Care Homes and your rights as well as information on how to make a complaint (see their FAQ section).

ARCH Disability Law Centre
Toll-free 1-866-482-2724
TTY: Toll-free 1-866-482-2728

MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine Meilleur)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org
Health Care – Retirement Homes Complaints about Retirement Homes

Ontario Retirement Communities Association — (ORCA) sets professional operating standards and provides Ontario retirement homes with the tools necessary to meet the new government regulations
Toll Free: 1-888-263-5556

Retirement Homes Regulatory Authority
The Retirement Homes Regulatory Authority is responsible inspecting retirement homes using a risk-based approach, overseeing, compliance and enforcing the Retirement Homes Act, 2010 for the protection of residents
Toll Free: 1-888-263-5556
Fax: 905-829-1594
email: info@orcaretirement.com

Reporting Harm or Risk of Harm to a Resident of a Retirement Home
1-855-ASK-RHRA (275-7472)

Health Hazard Prevention and Management

See also Crisis Lines

City of Ottawa Health Dept. can assist individuals who have experienced a loss or a sickness, are coping with bad living conditions such as bugs, garbage, rotting food, excessive clutter, hoarding or fire danger, or are at risk of losing their home Health Hazard Prevention and Management team (City of Ottawa)
613-580-6744 / Toll free 1-866-426-8885

Housing

see also: Tenants Issues

Emergency Shelters
Family Emergency Housing, City of Ottawa, family shelters
  • 159 Forward Ave, (613) 722-9495 (24 hours)
  • 2980 Carling Avenue, (613) 820-9909 (24 hours)
Abused women

Cornerstone, women's shelter, (613) 237-4669 (24 hrs)

Chrysalis House (abused women), Business Line – 613-591-5991

Interval House 613 234 5181

Maison D’Amitié 613 747 0020

Nelson House of Ottawa-Carleton, (for abused women,) general number (613) 225-0533, and the Crisis Line (613) 225-3129

Youth Services Bureau– Community Services:
Young Women’s Emergency Shelters

Shepherds of Good Hope, 233 Murray Street, (613) 789-8210

The Ottawa Mission, 35 Waller Street, (613) 234-1144

Salvation Army, 171 George Street, (613) 241-1573 (24 hours)
Youth Youth Services Bureau — Emergency Housing and Shelters Program
(Assists youth aged 16 to 21)
Senior's Housing

Programs and supports for seniors' housing - City of Ottawa
City of Ottawa - Long-term care facilities and Housing Supports for Seniors
Contact to Apply: Home Help Intake Line —
613-560-0618, ext. 25778

Refugee Housing Emergency Housing, City of Ottawa,
Refugees (families)
  • 159 Forward Ave.,
    Tel 613-722-9495 (24 hours)
  • 2980 Carling Ave.,
    Tel 613-820-9909 (24 hewers)
Social Housing

City of Ottawa — Social Housing

Social Housing Registry of Ottawa (including a downloadable social housing registry application form)

Ottawa Community Housing Corporation (contact information)

For Tenant Related Issues:
Email: tenants@och.ca

Call your District Office:
Central: 613-564-1235
East: 613-789-4305
South: 613-249-0458
West: 613-729-3136 (Caldwell)
Or (West) 613-738-2287 (Ramsey)

Maintenance Call Centre
Tel: 613-731-1182
Emergency Maintenance
Tel: 613-731-6433
Safety and Security Issues
Tel: 613-745-9277 
For General Inquiries:
Email: info@och.ca
Tel: 613-731-7223
Fax: 613-731-4463

Centretown Citizens Ottawa Corporation- Non-profit Housing

Co-operative Housing Association of Eastern Ontario (includes directory of co-operatives — Check the section: "Finding a Housing Co-Op").

Student Housing

Algonquin College Student Residence

Algonquin College Students' Association (off-campus housing help)

Carleton University Student Residence

Carleton University off campus housing help

University of Ottawa Housing Office (help with on and off campus housing)

Housing Issues/
Housing Listings
Action Lodgement
261 Montreal Road, Ottawa
613-562-8219

Housing Help
502 – 309 Cooper Street
613 563 4532
Human Rights

The Human Rights Legal Support Centre offers human rights legal services to individuals throughout Ontario who have experienced discrimination contrary to the Ontario Human Rights Code. Our services may include legal assistance in filing applications at the Human Rights Tribunal of Ontario, and legal representation at mediations and hearings.

We can provide service in 140 languages. Just call us, and we will arrange to speak with you in the language of your choice. You can also provide your own interpreter. Select information sheets are on this web site in Chinese, Vietnamese, Urdu, Arabic, Somali, Spanish, Tamil, Punjabi, and Tagalog.

Human Rights Legal Support Centre
180 Dundas Street West, 8th Floor
Toronto, Ontario M7A 0A1
Tel: (416) 597-4900
Toll Free: 1-866-625-5179
TTY: (416) 597-4903
TTY Toll Free: 1-866 612-8627
Fax: 1-866-625-5180 or 416-597-4901
Income Tax Preparation Free help for disabled or low income persons to complete their income tax forms (during tax season)
Entraide Budgetaire (year round)
300 Olmstead St. 2nd floor
Ottawa, Ontario K1L 7K1
(613)746-0400

List of Community Free Income Tax Clinics for Low-Income can be found on the Community Information Centre’s website (usually posted mid-February to mid-March).

Community Volunteer Income Tax Program (CVITP) - Ottawa Free Tax Preparation Clinic

Also available on the Community Information Centre of Ottawa website.

Free online preparation of tax returns:

  • UFile.ca — Free Online Tax Preparation (total family income must be $25,000 or less)
  • webtax4u.ca — total family income $20,000 or less

Revenue Canada
Community Volunteer Income Tax Programme
1-800-959-8281

If you disagree with your assessment Revenue Canada
General Information Revenue Canada
1-800-924-0622
Incorporation (businesses) General Information for businesses on incorporation, Director’s liability, etc.

Ministry of Government Services (MGS)
Information on incorporation
.
1-800-889-9768

Law Society Referral Service
1-800-268-8326

Queen’s Business Law Clinic
  • Incorporations (of commercial and not-for-profit organizations)
  • Charitable applications
  • Corporate governance
  • Shareholder agreements
  • Partnership agreements
  • Business name registration
  • Trademark work (including applications)
    Compliance with general government regulations
  • Drafting and reviewing of simple business contracts, including distribution and sales agreements, non-disclosure agreements and non-competition agreements
  • Drafting and reviewing leases
    Drafting and reviewing employment contracts
  • Drafting and reviewing contracts relating to copyright
  • Drafting and reviewing waivers
    Presentations to groups about general legal issues associated with start-up companies, small businesses, not-for-profits, charities or other specific legal issues affecting your group
Queen's Business Law Clinic
Faculty of Law
Queen's University
Macdonald Hall
128 Union Street, Rm. 103
Kingston, ON  K7L 3N6
Tel: 613-533-6000 x78625
Email: qblc@queensu.ca

Office Hours:
Mondays - Thursdays: 11:30am - 4:30pm
Fridays by appointment

Incorporation (for Non-Profits)

The Volunteer Lawyers Service (VLS) offers free legal support to eligible charitable and non-profit organizations in Ontario.

VLS can help with incorporation, charitable registration, board governance, contracts & trademark registrations.

LawHelpOntario.org (Pro Bono Law Ontario) Sponsored by the Law Foundation of Ontario and Law Society of Upper Canada
1-866-466-7256

Ministry of Government Services (MGS)
1-800-889-9768
Information on non-profit incorporation.

Not-For-Profit Incorporator’s Handbook
(from the Ministry of the Attorney General website)

Clinique Juridique Francophone de l’est d’Ottawa will assist in some cases.
Clinique juridique francophone de l’est d’Ottawa
290 rue Dupuis Ottawa, ON   K1L 1A2
Phone:  613 744 2892
Queen’s Business Law Clinic
  • Incorporations (of commercial and not-for-profit organizations)
  • Charitable applications
  • Corporate governance
  • Shareholder agreements
  • Partnership agreements
  • Business name registration
  • Trademark work (including applications)
    Compliance with general government regulations
  • Drafting and reviewing of simple business contracts, including distribution and sales agreements, non-disclosure agreements and non-competition agreements
  • Drafting and reviewing leases
    Drafting and reviewing employment contracts
  • Drafting and reviewing contracts relating to copyright
  • Drafting and reviewing waivers
    Presentations to groups about general legal issues associated with start-up companies, small businesses, not-for-profits, charities or other specific legal issues affecting your group
Queen's Business Law Clinic
Faculty of Law
Queen's University
Macdonald Hall
128 Union Street, Rm. 103
Kingston, ON  K7L 3N6
Tel: 613-533-6000 x78625
Email: qblc@queensu.ca

Office Hours:
Mondays - Thursdays: 11:30am - 4:30pm
Fridays by appointment
Insurance Law Information/Complaint investigation

Law Society Referral Service
1-800-268-8326

Financial Services Commission of Ontario (FSCO)
(416) 250-7250 or 1-800-668-0128

Landlords Information and referrals for landlords

Your Legal Rights (Ontario) Information for landlords.

Landlord and Tenant Board (LTB)
1-888-332-3234   (facts sheets and Act available online) The LTB provides general information on the Residential Tenancies Act

  • and the rights and responsibilities of landlords and tenants under the Act, as well as the
  • process for how these rights and responsibilities can be enforced.
Legal advice for landlords

Landlord Self Help Centre (LSHC)
(416) 504-5190 or
1-800-730-3218
The Centre provides information, summary advice and referrals.  Printed materials and outreach programs aimed at helping landlords better understand their rights and responsibilities are also provided. 

Law Society Referral Service
1-800-268-8326

Legal Aid Alternatives Financial ineligibility for Legal Aid certificate:  JusticeNet  offers reduced rates to eligible clients whose total family income does not exceed $59,000.  Refer to their website for details.  Lawyers participate on a voluntary basis and agree to JusticeNet’s Standard Rate Fee Schedule (also on website) JusticeNet
(Reduced fee program)
1-866-919-3219 (call centre for those without access to the internet).

Pro Bono Law Ontario (PBLO) is a charity with a mandate to enhance access to justice for low-income Ontarians by providing opportunities for lawyers to provide pro bono services.  One of their projects, known as Law Help Ontario, operates court-based help centres for the clientele described above. Law Help Ontario centre in Ottawa now operates full time at the 161 Elgin Street Courthouse and focuses on civil, non-family matters, and on clients who cannot afford representation but do not qualify for Legal Aid.

Their Ottawa centre is open Monday to Friday from 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.  It is staffed by two bilingual project coordinators.  Eligible clients are able to receive general legal information, form completion assistance, brief summary advice from volunteer duty counsel and, occasionally, representation in court. 

Law Help Ontario
Ottawa Court House – 161 Elgin Street
Mediation Services

Trained volunteers provide mediation services for:

  • Neighbourhood relationships, boundaries and fences, noise, harassment, pets, parking, property maintenance, garbage and trees
  • Student disputes involving roommates or projects
  • Tenant to tenant disputes:  roommates, common area disputes
  • Landlord/tenant issues
  • Parent/teen or any intra-family dispute:  financial, living arrangements, curfews

Disputes Not Covered:

Domestic Violence
Mental Health Issues
Custody Disputes
Money Matters
Divorce

Catholic Centre for Immigrants
Contact any Settlement Counsellor by calling:
613 232 9634 ext 342
Or email to:  mediation@cic.ca

Mental Health

(See also: Crisis Lines)

psychiatric patients calling from hospitals
Investigates and assists in resolving in- and out-patient complaints (from patients and/or family members Patient Representative
Royal Ottawa Mental Health Centre
613 722 6521, Ext. 6710
Psychiatric Patient Advocate Office (PPAO) protects the civil and legal rights of inpatients in the Ontario provincial psychiatric hospitals.

(Their website provides a series of “infoguides” on a variety of topics, including accessing clinical records, Ontario review board appeals, involuntary patients, restraints, self-advocacy and more)

Psychiatric Patient Advocate Office (PPAO) - Head Office
1-800-578-2343  (Toronto)
  Legal Aid Ontario
(613) 238-7931 
Municipal (Ottawa) For municipal services: 3 1 1
How to contact the Mayor of Ottawa
Mayor of Ottawa (City of Ottawa Website)
Jim Watson (Personal Website)
Phone 613-580-2496
Fax 613-580-2509
Address: 110 Laurier Avenue West Ottawa, Ontario K1P 1J1
E-mail : Jim.watson@ottawa.ca
City of Ottawa Councillors – listed individually at: City of Ottawa —Councillors
City of Ottawa Bylaws -most frequently referenced are indexed at:

All by-laws can be obtained at the following locations:

City Archives
111 Sussex Drive
613-580-2424, ext. 13333

Ottawa Public Library
120 Metcalfe, Ottawa Room
613-580-2945

By-laws A-Z Online

Ontario Disability Support Program (ODSP)

Centre 454
ODSP Application Support Worker Project

Assist individuals with serious mental health issues, cognitive impairments and other complex issues to access ODSP.  Partnered with CMHA.

Centre 454
ODSP Application Support Worker Project
216 Murray Street, Ottawa K1N 5N1
613-235-4351

See also: our web page on ODSP issues.

Passports Complaints must first be directed to Passport Canada.  If they cannot be solved, then the Ombudsman’s office hears the complaint and offers mediation

Passport Canada
1-800-567-6868
TTY:  1-800-255-7655

Passport Canada Ombudsman
819-934-1971

Power of Attorney Where to obtain power of attorney kits

Ministry of the Attorney GeneralOffice of the Public Trustee provides a Power of Attorney kit online

Also available from your MPP
MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine Meilleur)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org
resources on powers of attorney can be found online

Your Legal Rights (Ontario) —
Power of Attorney resource.

Legal advice on giving someone power of attorney Law Society Referral Service
1-800-268-8326
Privacy – complaints,

(access to files)
  See: Access to Information - Privacy (Federal)
Provincial Offences – (Highway Traffic Act, etc.) Legal advice Law Society Referral Service
1-800-268-8326
Provincial driving offences (driving without insurance; driving while suspended)
University of Ottawa Community Legal Clinic (Criminal Division)
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600
Provincial Services,  Laws, Programs and  agencies

Information and referrals

Service Ontario
1-800-268-8758

Non-legal assistance with:

  • Ontario Works
  • Ontario Disability
  • Trillium Drug program
  • Health care cards
  • Family Responsibility Office
  • OSAP
  • Birth, death, marriage certificates
MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine Meilleur)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org
Complaints about provincial government services or organizations Ombudsman Ontario
1-800-263-1830

Seniors Issues

See also: Health Care - Long Term Care Homes, Retirement Homes and Power of Attorney

Elder Abuse reports and online information and links to services Elder Abuse Investigator
Ottawa Police Service

613-236-1222
Information on Seniors’ issues including Elder Abuse, Health care and Fraud Council on Aging
Tel: 613-789-3577
Fax: 613-789-4406
E-mail: coa@coaottawa.ca

If you or someone close to you has been victimized by a family member, spouse,
partner, friend, caregiver, neighbour, telemarketer, or anyone else, EARRS can be the first point of contact for service providers struggling with a case of elder abuse.

The coordinator of the
Elder Abuse program can provide guidance on how to proceed with difficult
cases and/or accept referrals

Nepean, Rideau and Osgoode Community Resource Centre
Elder Abuse Response and Referral Service
613-596-5626
Trained senior volunteers answer a wide variety of questions of concern to seniors and refer callers to the proper agencies or services.
Seniors Citizens' Council
250 City Centre Avenue, Suite 302,
Ottawa, ON K1R 6K7
613-234-8044
Information and referrals on many seniors’ law issues including nursing homes, health care, elder abuse, etc. (ACE)
Advocacy Centre for the Elderly (ACE)
Carlton Street, Suite 701
Toronto, Ontario, M5B 1J3
Phone: 416-598-2656
Fax: 416-598-7924

Advocacy Centre for the Elderly - Information on Elder Abuse

Small Claims Court Ontario Government site with Small Claims Court forms Ministry of the Attorney General's Forms Assistant.
Advice for small claims court actions
Law Society Referral Service
1-800-268-8326
Social Insurance Number (SIN) How to obtain a SIN or replacement SIN card and to download an application online Service Canada
Application forms can be obtained, completed and submitted, at

Service Canada Centres (Ottawa locations below):

L’Esplanade Laurier, Floor 2
300 Laurier Avenue West
Ottawa, ON   K1A 0J6
613 990 5100
8:30 a.m. – 4:00 p.m. (Mon-Fri)

Beacon Hill Shopping Centre
2339 Ogilvie Road
Ottawa, ON   K1J 8M6
613 990 5100
8:30 a.m. – 4:00 p.m. (Mon-Fri)

Lincoln Heights Galleria, Floor 1
25255 Carling Avenue
Ottawa, ON   K2B 7Z2
613 990 5100
8:30 – 4:00 (Mon, Tues, Wed, Fri)
8:30 – 7:00 p.m. (Thur)
9:30 – 2:00 p.m. (Sat)
For problems with your SIN card, see your MP
MP, Carleton-Mississippi Mills (Hon. Gordon O'Connor)
240 Michael Cowpland Drive
Kanata, Ontario K2M 1P6
613-992-1119 (Parliamentary Office)
613-592-3469 (Constituency Office)
gordon.oconnor@parl.gc.ca

MP, Nepean-Carleton (Pierre Poilievre)
250-B Greenbank Road, 2nd Level
Nepean, Ontario
K2H 8X4
613-992-2772 (Parliamentary Office)
613-990-4300 (Constituency Office)
pierre.poilievre@parl.gc.ca

MP, Ottawa Centre (Paul Dewar)
1306 Wellington Street, Suite 304
Ottawa, Ontario
K1Y 3B2
613-996-5322 (Parliamentary Office)
613-946-8682 (Constituency Office)
paul.dewar@parl.gc.ca

MP, Ottawa South (David McGuinty)
1883, rue Bank
Ottawa, Ontario K1V 7Z9
(613) 990-8640 (Parliamentary Office)
(613) 990-2592 (Constituency Office)
david.mcguinty@parl.gc.ca

MP, Ottawa West - Nepean (Hon. John Baird)
418-2249 Carling Avenue
Ottawa, Ontario
K2B 7E9
613-996-0984 (Parliamentary Office)
613-990-7720 (Constituency Office)
john.baird@parl.gc.ca

MP, Ottawa-Orleans (Royal Galipeau)
255 Centrum Blvd.
Orléans, Ontario
K1E 3W3
613-995-1800 (Parliamentary Office)
613-834-1800 (Constituency Office)
royal.galipeau@parl.gc.ca

MP, Ottawa-Vanier (Hon. Mauril Bélanger)
168 Charlotte St., Suite 504
Ottawa, Ontario
K1N 8K6
613-992-4766 (Parliamentary Office)
613-947-7961 (Constituency Office)
mauril.belanger@parl.gc.ca
Student Loans Info about maintaining or repaying a student loan or to apply for the Permanent Disability Benefit or Tax Relief

National Student Loans Service Centre
1 888 815-4514
TTY: 1-888-815-4556

(If you have a Canada Student Loan negotiated on or after August 1, 2000, an Ontario Student Loan negotiated on or after August 1, 2001 or a Canada-Ontario Integrated Student Loan negotiated after November 17, 2001)

For Canada Student Loan negotiated before August 1, 2000 or Ontario Student Loan negotiated before August 1, 2001 contact the lender holding your loan.

Other help with student loans

Note: You cannot avoid repaying your Canada Student Loan, Ontario Student Loan and/or Canada-Ontario Integrated Student Loan through bankruptcy for a period of 10 years following completion of your studies)

MPP, Nepean-Carleton (Lisa MacLeod)
Unit 10
3500 Fallowfield Road
Nepean, Ontario K2J 4A7
(613) 823-2116 (tel)
(613) 823-8284 (fax)
lisa.macleod@pc.ola.org

MPP, Ottawa-Orleans (Phil McNeely)
Unit 6
110 Bearbrook Road
Gloucester, Ontario K1B 5R2
(613) 834-8679 (tel)
(613) 834-7647 (fax)
pmcneely.mpp.co@liberal.ola.org

MPP, Ottawa-Vanier (Madeleine Meilleur)
237 Montreal Road
Vanier, Ontario K1L 6C7
(613) 744-4484 (tel)
(613) 744-0889 (fax)
mmeilleur.mpp.co@liberal.ola.org

MPP, Ottawa-Centre  (Yasir Naqvi)
204 - 411 Roosevelt Ave.
K2A 3X9
(613) 722-6414 (tel)
(613) 722-6703 (fax)
ynaqvi.mpp.co@liberal.ola.org

MPP, Ottawa South (Dalton McGuinty)
1795 Kilborn Ave.
Ottawa, ON   K1H 6N1
(613) 736-9573 (tel)
(613) 736-7374 (fax)
dmcguinty.mpp.co@liberal.ola.org

MPP, Ottawa West-Nepean (Bob Chiarelli)
Suite 201
2249 Carling Avenue
Ottawa, Ontario K2B 7E9
(613) 721-8075 (tel)
(613) 721-5756 (fax)
bchiarelli.mpp.co@liberal.ola.org

MPP, Carleton-Mississippi Mills (Jack MacLaren)
Suite 100
240 Michael Cowpland Drive
Ottawa, ON   K2M 1P6
(613) 599-3000 (tel)
1-800-267-1020 (toll-free)
(613) 599-8183 (fax)
jack.maclarenco@pc.ola.org
Summary Legal Advice for Francophones outside Ottawa Francophone callers outside the City of Ottawa may call the toll free line for assistance and appropriate referrals
Clinique juridique francophone de l’est d’Ottawa
290 Dupuis St.
Ottawa, Ontario K1L 1A2
613-744-2892
Toll free :  1-877-500-4508

Tenants issues

For Information on Landlord-tenant issues Landlord-Tenant Board — The Landlord and Tenant Board's role is to provide information about the Residential Tenancies Act (RTA) and to resolve disputes between most residential landlords and tenants. The RTA gives residential landlords and tenants specific rights and responsibilities, and sets out a process for how these rights and responsibilities can be enforced.

The RTA also has certain rules governing rent increases for residential rental accommodation, and gives the Board authority to enforce these rules. In general, the role of the Board is to:
  • resolve disputes between landlords and tenants through either mediation or adjudication,
  • regulate rent increases in most residential rental units, and
  • educate landlords and tenants about their rights and responsibilities under the Residential Tenancies Act. (extracted from the LTB website)

The Landlord-Tenant Board offers brochures on LTB procedures and the Residential Tenancies Act (RTA) by topic, and in multiple languages as well as answers to frequently asked questions.

  • For more information, contact the LTB at: 1-888-332-3234.

West End Legal Services (Ottawa) FAQ's on housing — quick tips.

See also: Housing Law for tenants

Information and advice for tenants on

  • Evictions
  • Repairs
  • Arrears / abatements
  • Small Claims Court and Rental Tenancy Board
University of Ottawa Community Legal Clinic - Tenants Division
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600
Traffic Offences   See: Provincial Offences
Veterans Affairs Information on programs for veterans Veteran Affairs Canada - Veteran's Services
1-866-522-2122
Veteran’s Review and Appeal Board is an independent Board that hears appeals from the decisions of the Minister of Veterans Affairs
Veteran's Review and Appeal Board
Post Office Box 9900
Charlottetown, Prince Edward Island
C1A 8V7
1-800-450-8006
email: VRAB_TACRA@vrab-tacra.gc.ca
The Bureau of Pensions Advocates offers free legal advice, representation and services to people who apply to the Department for a disability pension and want to appeal the decision or assessment that has been awarded

Bureau of the Pensions Advocates
1-877-228-2250.
email: information@vac-acc.gc.ca

Wills Advice on making a will or contesting a will Law Society Referral Service
1-800-268-8326
General Information Ministry of the Attorney General
General Information on making a will.
Lawyer referrals available for disabled persons for wills/estates
REACH Canada
400 Coventry Road
Ottawa, ON   K1K 2C7
Phone:  613 236 6636
TTY:  613 236 9478
Toll Free:  1 800 465 8898
Email:  reach@reach.ca
Self Help information for preparing a simple will can be found at Your Legal Rights (Ontario)
Resources for making wills
Womens Issues - Law relating to Criminal Injuries Compensation Board (domestic abuse, childhood sexual assault, or assaults/violence)
University of Ottawa Community Legal Clinic - Women's Division
17 Copernicus Street
Ottawa, ON   K1N 7N9
(613) 562-5600