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How we can help....

We give legal advice & representation to people with low incomes in the following situations:

  • Legal advice about all types of Employment Insurance Benefits;
  • If your Employment Insurance Benefit has been denied;
  • If your Employment Insurance benefits have been cancelled. In this situation, try to contact the government office first, before contacting our clinic. They can explain what happened and sometimes help resolve it.
  • If you have received a decision that you have an overpayment of a Employment Insurance benefits. In this situation, contact the government office first, before contacting our clinic. They can explain what happened and sometimes help resolve it.

Our Range of Services

For each person who contacts us, we decide on the extent of assistance we can offer. We will usually try to help you by doing one or more of the following things:

  • Providing legal advice by telephone or in person;
  • Meeting you to review documents;
  • Preparing documents to assist you;
  • Representing you in an appeal to the Employment Insurance "Board of Referees" the administrative body responsible for hearing appeals under the Employment Insurance Act, or in a further appeal to the Office of the Umpire (usually a judge) appointed to review lower level decisions;
  • Helping you to get access to other resources if we are not able to assist you.

Information and Resources on Employment Insurance Benefits

Please Note: This website provides general legal information developed by third party sources. It is not intended to be used as legal advice for a specific legal problem. If you live in Central or South Ottawa and need legal advice or help with specific legal problems contact us; otherwise, contact a lawyer or paralegal or a community legal clinic that serves your community.

For full disclaimer - terms and conditions, click here.

Specialized information & resources

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Additional Information Sources

  • Service Canada provides a general information including answers to frequently asked questions (FAQs); Service Canada also provides information on various types of Employment Insurance benefits, including regular benefits, maternity & parental benefits, sickness benefits and compassionate care benefits (for those leaving employment to assume care giving responsibilities for family members).
    • Service Canada also provides information on the appeals process should an application be denied.
  • Settlement.org has produced a multi-lingual overview on Employment Insurance. They have also created an online resource explaining the Employment Insurance program and a series of web articles dedicated to specific topics relating to Employment insurance. These topics answer questions such as:
  • What is employment insurance?
  • Am I Eligible?
  • How do I apply?
  • How long do I get EI for?
  • How much will I receive? What is a "Record of Employment" (ROE)?
  • Have I been fired or laid off?
  • What are compassionate care benefits?
  • What are maternity and parental benefits?
    • You may wish to use there search feature (keyword is Employment Insurance) to access all their resources.
  • Community Legal Education Ontario (CLEO) has provided a (downloadable) booklet document covering many of these same topics in greater depth.
  • The Income Security Advocacy Centre, is a specialty clinic on social assistance and pension issues (including EI) and reports on many types of Employment Insurance Issues.
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